YOLI CAREERS

If you’re looking for a meaningful, satisfying career where you can truly transform lives, then you have come to the right place! At Yoli, you will have the opportunity to work for a rapidly-growing, exciting company while helping people make positive lifestyle changes. With our friendly and welcoming company culture, working for Yoli isn’t just another job—you truly become part of a team that is dedicated to improving lives all over the world.

We would love to have you join the Yoli team! Check our list of available careers and take the first step toward a new, meaningful career today! If you would like to apply for any of the available positions, please email your resume to hr@yoli.com with the name of the position you’re applying for in the subject line.

AVAILABLE POSITIONS

Click the titles below for more information.

Position Summary

Interested in joining a growing company that helps transform lives physically, emotionally, and financially? We are seeking upbeat, self-motivated customer service representatives to join our team!  Our part-time customer service representatives play a key role in the success of our Yoli independent distributors and customers by providing a warm and friendly environment while assisting with account inquiries and product information through phone and e-mail.

Job Responsibilities

  • Receive inbound calls from distributors and customers and respond to questions regarding company policies, products, commissions, and events.
  • Provide exceptional customer service to distributors and customers.
  • Maintain call quality standards as outlined on the call quality review form.
  • Promote Yoli products/events on customer calls.
  • Correctly log all calls/transactions.
  • Apply training received to job functions.
  • Work to achieve team and individual customer service goals.
  • Any other duties and/or responsibilities as assigned.

Qualifications

Knowledge, Education, and Experience

  • Fluent Spanish/English bilingual skills
  • 1 or more years work experience
  • Call center or customer service experience (network marketing preferred, but not required).
  • Type 40 wpm, 10-key, basic PC skills (Microsoft applications).
  • A positive attitude is a necessity.
  • Professional phone manners and strong communication skills.
  • Ability to cooperate with people and communicate with customers politely
  • Ability to handle high-stress situations.
  • Must be able to sit or stand at a desk throughout shift

What Yoli Offers

  • Opportunity for 3 raises within the first year of employment
  • Opportunity for additional monthly bonuses based on performance.
  • Opportunity to work from home after 90 days for qualified agents
  • Medical Coverage for full-time employees after 60 days
  • 401(k) Plan for everyone
  • Paid Time Off (PTO) for full-time employees
  • Paid Holidays
  • Free Company Product per month
  • Fitness Membership Reimbursement
  • Rotating, part-time shifts available. Monday through Friday. No weekends!

If you are interested in applying please send a resume to jobs@yoli.com with the title “Bilingual Customer Service Rep”.

Note: The information contained in this job description is intended to outline the general nature and scope of work being performed by an employee assigned to this position.  This is not intended to be construed as a contract, or as an exhaustive list of all responsibilities, duties, and capabilities required of a person employed in this capacity.

Position Title:  Customer Service Representative                                                                                                           Reports To:  Customer Service Manager

Position Summary

Interested in joining a growing company that helps transform lives physically, emotionally, and financially? We are seeking upbeat, self-motivated customer service representatives to join our team!  Our part-time customer service representatives play a key role in the success of our Yoli independent distributors and customers by providing a warm and friendly environment while assisting with account inquiries and product information through phone and e-mail.

Job Responsibilities

  • Receive inbound calls from distributors and customers and respond to questions regarding company policies, products, commissions, and events.
  • Provide exceptional customer service to distributors and customers.
  • Maintain call quality standards as outlined on the call quality review form.
  • Promote Yoli products/events on customer calls.
  • Correctly log all calls/transactions.
  • Apply training received to job functions.
  • Work to achieve team and individual customer service goals.
  • Any other duties and/or responsibilities as assigned.

Qualifications

Knowledge, Education/Experience

  • High School diploma plus 1 or more years of work experience, some college preferred.
  • Call center or customer service experience (network marketing preferred, but not required).
  • Type 40 wpm, 10-key, basic PC skills (Microsoft applications).
  • A positive attitude is a necessity.
  • Professional phone manners and strong communication skills.
  • Ability to cooperate with people and communicate with customers politely.
  • Ability to handle high-stress situations.
  • Must be able to sit or stand at a desk throughout shift.
  • Fluent Spanish/English bilingual skills preferred, but not required.

What Yoli Offers

  • Opportunity for 3 raises within the first year of employment
  • Opportunity for additional monthly bonuses based on performance.
  • Opportunity to work from home after 90 days for qualified agents
  • Medical Coverage for full-time employees after 60 days
  • 401(k) Plan for everyone
  • Paid Time Off (PTO) for full-time employees
  • Paid Holidays
  • Free Company Product per month
  • Fitness Membership Reimbursement
  • Flexible afternoon/evening schedules available. Monday through Friday. No weekends!

Additional Information

If you are interested in applying please send a resume to jobs@yoli.com with the title “Customer Service Rep”.

Note: The information contained in this job description is intended to outline the general nature and scope of work being performed by an employee assigned to this position.  This is not intended to be construed as a contract, or as an exhaustive list of all responsibilities, duties, and capabilities required of a person employed in this capacity.

Yoli is seeking a Customer Service Supervisor to join our team.  The Contact Center Supervisor focuses on coaching and developing a team of customer service representatives (both in office and home agents) to achieve operational service levels while providing customers with a high quality experience at every contact.  The supervisor is responsible for creating an environment that stimulates an enthusiastic, motivating, high performance culture that is focused on continuous improvement and excellent standard of service.  The supervisor will drive customer satisfaction through fostering employee self-motivation, being flexible to constant changes, and being a problem solver who can think analytically and creatively and participate in developing and implementing operations and policies.  Depending upon company need, this may be either a morning or evening position.

What We Offer:

  • Medical Coverage for full time employees after 60 days
  • 401(k) Plan for everyone
  • Paid Time Off (PTO) for full time employees
  • Paid Holidays including 1 floating holiday of your choice
  • Tuition Assistance
  • Free Company Product per month
  • Fitness Membership Reimbursement
  • Life Insurance

Job Responsibilities

  • Monitor performance levels in the call center, including abandon rate, average handle time, timeliness, quality, and efficiency.
  • Supervise and provide leadership to representatives, coordinate and review work of team members, providing consistent feedback and coaching for both in office and at home agents.
  • Provide guidance towards development of skills and knowledge of policy. Assist in creation of training modules as well as one on one coaching of representatives, encouraging the team to take ownership to resolve customers’ issues at first contact and to identify ways to personalize the experience of every customer, whenever possible.
  • Create and foster a trusting and engaging work environment with a focus on employee retention. Ensure a culture of accountability, integrity and respect.
  • Facilitate process improvement; adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles that warrant attention and resolution.
  • Determine needs for additional training of assigned staff based on work review and QA reviews.
  • Provide hands-on departmental assistance during periods of peak volume.
  • Solve escalated issues that cannot be resolved by agents. Negotiate solutions and act as a liaison with internal and external customers as necessary.
  • Conduct hiring interviews, performance evaluations, training, motivation, counseling, and discipline of representatives.
  • Conduct efficient team meeting on a regular basis.
  • Other duties as assigned.

QUALIFICATIONS:

Knowledge, Education and Experience

  • Some college required. Bachelor’s Degree or equivalent experience preferred.
  • 2-3 years of experience in a supervisory or lead role.
  • PC proficiency, including MS Office Suite, intermediate Excel skills required.
  • Superb written and verbal communication skills.
  • Strong presentation skills.
  • Strong performance management abilities and sound judgment in decision making.
  • Solid leadership skills and ability to direct and motivate staff with integrity and ethics, while leading by example.
  • Interpersonal skills and ability to work well in a team environment collaborating across diverse groups.
  • Must be organized, professional and work well in fast paced environments.
  • Experience in direct sales/network marketing customer service a plus.

OTHER INFORMATION:

If you are interested in applying please send a resume to jobs@yoli.com with the title “Customer Service Supervisor”.

Position Summary

Yoli is looking for a customer centric, metrics driven leader to join our expanding customer service department.  The Customer Service Manager will assist, train, monitor and analyze the performance of the customer service supervisors and trainer in the department.  He or she will be accountable for ensuring all contact center policies and procedures are being followed and will set the standard for the contact center on a daily basis.  The Customer Service Manager is responsible for day-to-day call center operations, setting objectives, running reports, analyzing call center metrics, and ensuring that the organization and staff meet goals and provide reliable, efficient support for our members.

What We Offer:

  • Medical Coverage for full time employees after 60 days
  • Life Insurance
  • 401(k) Plan for everyone
  • Paid Time Off (PTO) for full time employees
  • Paid Holidays including 1 floating holiday per year
  • Free Company Product per month
  • Fitness Membership Reimbursement
  • Tuition Assistance

Job Responsibilities

  • Oversee day-to-day call center operations for both in office and remote agents.
  • Manage execution and reporting for all call center operations including call volume forecasting and staffing, budget, payroll, CSAT scores, call quality, resolution time, etc.
  • Oversee department staffing, training, development and retention.
  • Administer customer satisfaction surveys and feedback.
  • Create and foster a trusting and engaging work environment with a focus on employee retention. Ensure a culture of accountability, integrity and respect.
  • Solve escalated issues that cannot be resolved by supervisors. Negotiate solutions and act as a liaison with internal and external customers as necessary.
  • Work closely with members of other departments (Marketing, Compliance, Supply Chain, etc.) to ensure all frontline staff members have appropriate training and follow company policies and procedures.
  • Through demonstrated individual performance, promote the highest standards of ethical and professional conduct.
  • Perform other related duties and assignments as required.

 

Knowledge, Education and Experience

  • Bachelor’s degree or equivalent combination of years and experience.
  • Four to six years of call center management experience with at least two years in inbound operations management.
  • Experience with strategic initiative development and implementation, specifically with operating policies and procedures, and work process improvements.
  • Experience in forecasting staffing.
  • Excellent excel skills.
  • Excellent oral and written communication skills.
  • Strong organizational skills and ability to balance multiple ongoing projects simultaneously.
  • Ability to meet deadlines and work successfully in a fast-paced environment.
  • Experience with InContact call center software and knowledge base systems and developing self-help preferred.
  • Experience managing remote agents preferred.
  • Experience in network marketing preferred.

What We Offer:

If you are interested in applying please send a resume to HR@yoli.com with the title “Customer Service Manager”.

Position Summary

Interested in joining a growing company that helps transform lives physically, emotionally, and financially?  Yoli is seeking a Customer Service Trainer to join our team!  Yoli’s customer service teams handle inquiries across phone/email/chat and perform a wide variety of work — processing orders, explaining commissions and compensation plans, researching complicated member issues, and handling escalated situations with our callers.

We are looking for an experienced trainer to help our representatives develop their skills and knowledge. The Customer Service Trainer will work closely with CS managers and supervisors to identify, develop and deliver result focused trainings to achieve the department’s operational and cultural objectives. The CS trainer’s goal will be to assess and analyze individual and team performance, practices and behaviors and to create and conduct training sessions which improve the skills and efficiencies of CS personnel.

What We Offer:

  • Medical Coverage for full time employees after 60 days
  • Life Insurance
  • 401(k) Plan for everyone
  • Paid Time Off (PTO) for full time employees
  • Paid Holidays including 1 floating holiday per year
  • Free Company Product per month
  • Fitness Membership Reimbursement
  • Tuition Assistance

Job Responsibilities

 

  • Design training programs for new and existing employees
  • Present training materials to employees
  • Create and administer proficiency tests
  • Partner with the HR team to streamline on-boarding
  • Ensure training is effective, revamping as needed
  • Ensure that training is completed on time and to company standards
  • Map out development plans for ongoing training
  • Keep up to date on new department and company policies
  • With supervisors, determine needs for additional training of assigned staff based on work review and QA reviews
  • Provide hands-on departmental assistance during periods of peak volume
  • Other duties as assigned

Knowledge, Education and Experience

  • Associate Degree or equivalent experience preferred.
  • Experience in a training role
  • Great communicator with the ability to effectively describe complicated ideas to different audiences.
  • Highly energetic with excellent public speaking skills.
  • Superb writing skills required.
  • Proven track record of creating effective training and measurement standards.
  • Ability to work well in a team environment collaborating across diverse groups.
  • Must be organized, professional and work well in fast paced environments.
  • PC proficiency, including MS Office Suite.
  • Experience in direct sales/network marketing customer service a plus.

OTHER INFORMATION:

What We Offer:

If you are interested in applying please send a resume to HR@yoli.com with the title “Customer Service Trainer”.

Essential Job Functions

  • Oversees the placement of job postings (internal, job boards, social media, etc), resume collection and initial review.
  • Conduct phone and/or preliminary interviews. Coordinate final interview schedules with appropriate managers.
  • Develops creative sourcing methods to expand visibility and network for potential candidates in a highly-competitive market and industry. Stays aware of cost-effective strategies that reduce dependency on external recruiters.
  • Attend regular staffing meetings and backlog meeting to stay abreast of current and future talent requirements. Connect with Managers on a regular (at least weekly) basis to discuss hiring status, strategies and issues.
  • Ensure that all required paperwork is completed appropriately during interview process. Conduct all reference checking. Prepare necessary business correspondence, including letters to applicants. Follow-up with all candidates or recruiters on our hiring decisions.
  • Schedule new hire orientation with the HR Generalist for onboarding new hires.
  • Comply with all federal and state laws and company policies regarding recruitment and selection processes.
  • Manages the HR email and remains the primary source of contact for applicants.
  • Emails rejection emails once a position has been closed.
  • Contracts with outside suppliers to provide employee services, such as temporary employees, search firms, or relocation if necessary.
  • Manages miscellaneous projects and assignments given by the HR Generalist

Other Job Functions

  • Exhibits strong work ethic in a team environment.
  • Prioritizes work and assignments appropriately in an efficient manner.
  • Works well under pressure.  Some responsibilities may be time-sensitive and under tight deadlines.
  • Maintains a high level of professionalism.
  • Is reliable and punctual for committed events and schedules.

QUALIFICATIONS:

  • College degree within the Human Resources field or equivalent experience
  • 1+ years of experience as a recruiter
  • Excellent language skills in written and spoken English
  • Excellent Microsoft Office Skills.
  • Excellent organizational, time management and problem solving skills.
  • Must be extremely detail-oriented, flexible, and able to adapt quickly to changing environment.

Position Summary

The Project Manager is responsible for the process and flow of company projects across all departments. This position requires a high level of organization and people skills to help ensure that projects are moving and deadlines are being met. The Project Manager will work with the department leads in the creation and maintenance of processes that will streamline efficiency and communication across all teams.

Essential Job Functions

  • Complete scope documents and/or creative briefs for company-related projects
  • Hold kickoff meetings for projects, and engender buy-in from key stakeholders
  • Organize projects and accurately assess timelines for the completion of projects
  • Work with department leads to assign projects and distribute workload to team resources
  • Regularly update project management software and ensure that timelines are being met
  • Route projects for review by key stakeholders including Marketing, Supply Chain, Compliance, Events, Human Resources, Product Development, etc.
  • Provide creative solutions to problems that arise as a project is being produced
  • Keep the department leads and other key stakeholders apprised of project status
  • Communicate effectively and work well with various personality types
  • Additional duties as assigned

Other Job Functions

  • Manage multiple tasks at any given time
  • Work independently with limited supervision
  • Prioritize work and assignments appropriately in an efficient manner
  • Maintain frequent communication with department leads
  • Willing to travel and work various Yoli corporate events if needed
  • Reliable and punctual for committed events and schedules

Knowledge, Education, and Experience

  • Bachelor’s Degree or equivalent work experience required
  • At least 3 years of project management experience in a professional environment
  • Proficient with project management software
  • Prior work with multilevel marketing companies a plus
  • Experience with Agile project management is a plus
  • PMP certification is a plus

Position Summary

Yoli is seeking a part-time or full-time Warehouse Assistant. The Warehouse Assistant/Order Picker is responsible for picking, pulling and preparing daily orders for shipment, including loading and unloading inventory on and off delivery trucks. The successful candidate will be able to work quickly and safely with great attention to detail.

What Yoli Offers:

  • Health, Dental Vision, Life Insurance for employees working 30 hours a week
  • 401(k) Plan for all employees
  • Free Company product
  • Tuition Assistance
  • Fitness Reimbursement
  • Fun and friendly environment
  • New and clean Distribution Center in which to work

Job Responsibilities

  • Picks orders in an efficient and accurate manner
  • Packages orders for shipping
  • Receive orders
  • Loads inventory onto delivery trucks
  • Unloads inventory from delivery trucks

QUALIFICATIONS:

Knowledge, Education and Experience

  • High school diploma or GED
  • Understand how to navigate the net
  • Experience in Microsoft Excel and Word
  • Self-starter
  • Positive attitude
  • Attention to detail

Physical Demands

  • Ability to lift 30 pounds frequently, bending, twisting and standing during work shift (up to ten hours at a time)
  • Ability to do work that is repetitious and detail-oriented
  • Ability to work in a fast paced environment

If you are interested in applying please send a resume to hr@yoli.com with “Warehouse Assistant” as the title.

Are you a creative-driven marketing professional with a passion for graphic design? Yoli, a global health and wellness company, is a good place for you! As a successful distributor of our own manufactured products for over 10 years, we have a long standing reputation for high-end creative web design, printed collateral, package design, social media content, professional video production, and branding. We are currently seeking an experienced, talented Graphic Designer to take our creative strategy to an entire new level. Yoli is committed to growth – this position comes along with a strategy to empower and reward.

We take pride in our products and what we do—and we are excited for current opportunities to grow. The Graphic Designer will be a vital contributor to the way we shape our online business in the future, so we are searching for a creative, enthusiastic team player who is able to work with stakeholders across the company, harnessing the power of analytics and existing brand strategy to initiate new product and brand campaigns.

Job Description

The Graphic Designer should have an artist’s eye and the ability to work with product development, sales, and design teams in the creation of sales and marketing materials including pre-press design files, prototypes, and product mock-ups. This is a fast-paced environment that requires quick turnaround times and strong problem-solving skills. A self-motivated individual is a must for this position. The Graphic Designer will produce a variety of design projects relating to events and printed catalogs, as well as create materials that are consistent with the company brand and that market events and products effectively and creatively.

Essential job functions

 

  • Create high-quality designs across media types. Projects may include logos, secondary graphics, signage, presentations, printed pieces, video and animation graphics, event sets and environments, logo merchandise, etc.
  • Offer mentoring and technical assistance to other team members and provide input and feedback during the design process when supervisor is not available.
  • Participate in creative strategy meetings with various stakeholders to determine project specifications and develop concepts and execution timelines.
  • Under general supervision, create innovative designs and determine layouts, including photo selection, placement, theme, type selection, size, color, and overall look and feel.
  • Participate in design reviews with team, manager, and appropriate stakeholders.
  • Assist with photography to be used in assigned projects and work to ensure that the composition, colors, and subject matter meet the requirements of the project.
  • Supervise printing and/or production of projects; visit printer and/or vendor (as needed) while job is in production to check for accuracy in color, registration, and quality so pieces are well-designed, professionally produced, and error-free.
  • Actively work to improve processes, quality, and cost efficiency of creative projects.
  • Communicate daily with manager and team members.

Qualifications

  • Bachelor’s degree in graphic design and a minimum of 3 years of experience as a working graphic designer.
  • Solid knowledge of graphic design processes from ideation to completion including all press-ready concerns.
  • Strong communication and people skills.
  • Expertise with Adobe programs (Photoshop, Illustrator, InDesign, Acrobat, etc.). Working knowledge of Microsoft Suite programs.
  • Experience with preparing artwork for production for a variety of vendors.
  • Experience with press checks and an understanding of the printing process. Demonstrated ability to meet deadlines with creativity, independence, and high standards.
  • High degree of initiative with an ability to work independently and a willingness to share ideas and contribute in a team environment
  • Demonstrated ability to work collaboratively on quick turnaround, large-scale projects.
  • Must be willing to provide online or printed portfolio.

The following skills and experience are a plus, but not required:

  • Prior work in the Network Marketing industry
  • Video editing
  • Photography

Are you a creative, passionate photographer with a flair for telling impactful stories? Do you want to be part of a company that helps transform lives physically, emotionally, and financially? Yoli is seeking an In-House Brand Photographer to join our team!

As a successful distributor of our own manufactured products for over 10 years, we have access to years of performance, customer, and trend data—now we want to make the data work for us—and our customers—as we expand our marketing team!

The Brand Photographer will join our growing marketing team creating and editing content for the web, print materials, and more. They will work closely with writers, videographers, and our senior designer to create world-class marketing content. If you’re a fun, engaging story teller with strong attention to detail, we want to hear from you!

Job Duties

  • Develop and oversee photo/video shoots with in-house marketing team
  • Work with Brand Design in formulating visual content, and maintain our photo archive
  • Employ constructive communication, project management, and decisive visual abilities
  • Create and edit assets for social media, print, web, and signage
  • Update product library when needed
  • Shoot b-roll footage and portraits at Yoli member and corporate events
  • Create and manage in-house photo library

Requirements

  • Bachelor of Arts in Photography OR equivalent experience
  • 1-3 years experience in marketing, preferably as a product photographer or a similar role
  • Hands-on experience with studio lighting and color correction
  • Skills in Adobe Creative Suit, video production, and editing tools
  • Strong product photography samples and/or portfolio
  • Ability to work in a fast-paced environment
  • A sharp eye for design, capabilities for handling multiple projects simultaneously and the ability to collaborate and work with self-direction are essential.
  • Graphic design experience
  • Experience with creating and adhering to Brand Books/Brand Guidelines
  • Must be available for international travel if needed.

Position Title: In-House Brand Photographer

Reports To: Senior Designer/Senior Marketing Manager

Are you a data-driven marketing professional with a passion for email and marketing automation? Yoli, a global health and wellness company, is a good place for you! As a successful distributor of our own manufactured products for over 10 years, we have access to years of performance, customer, and trend data—now we want to make the data work for us—and our customers—as we expand our business online! We are currently seeking an experienced, talented Email Marketing Specialist for our new eBusiness team.

We take pride in our products and what we do—and we are excited for current opportunities to grow. The Email Marketing Manager will be a vital contributor to the way we shape our online business in the future, so we are searching for a confident, enthusiastic team player who is able to work with stakeholders across the company, harnessing the power of email to initiate automated marketing campaigns and relevant messaging to our customers and members.

Job Duties:  

  • Direct the company’s email marketing strategy and collaborate with various teams to develop new email campaign ideas for revenue generation, customer retention, and customer engagement
  • Manage daily execution and analysis of email marketing programs, pulling insights from data to improve campaign performance and drive visits to our website
  • Act as an email marketing subject matter expert, using email as a problem-solving tool for marketing projects, collaborating with various marketing personnel to meet brand needs, staying abreast of email marketing trends, and acting as administrator of our email service provider
  • Schedule, test, and deploy email campaigns provided by email designers, including maintenance of email editorial calendar and creation of campaign-specific ID tags
  • Write and test database queries using demographic and behavioral data to target the most relevant customers for each email campaign
  • Analyze email campaign performance to gain insight for future enhancements design, copy, and subject lines, as well as insight about subscriber behavior, drawing new correlations to create further segmentation opportunities
  • Engage in various Constant Contact tasks, including creation of relational tables, writing email code for personalization, creation of locked templates for non-technical international users, and creation/testing of triggered /automated email programs
  • Complete data hygiene functions within email database and ensure data flow into/from our CRM system
  • Generate quarterly reports for brand managers, upper management, and other stakeholders

  Skills Required:  

  • Highly analytical, detail oriented, organized, and creative
  • Proactive personality with a preference for “doing” over “delegating”
  • Excellent written, verbal, and interpersonal communication skills
  • HTML proficiency mandatory
  • Silverpop Engage certification preferred
  • Strong proficiency in Microsoft Office, especially Excel

  Experience/Schooling or Degree Required:  

At least 2 years of email marketing experience with an enterprise-level email marketing tool

Experience with CRM systems or Salesforce, especially when integrated with an email provider

Experience with a web/marketing analytics tool(s)

Prior experience in writing/editing, web analytics, CRM, direct/database marketing, or project management is a plus

Bachelor’s Degree in Marketing, Business, Communications, or a certification in web analytics or equivalent experience